Privacy Policy

At Shivay Ayurveda, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website or purchase our products.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

  1. Information We Collect

We may collect the following categories of information:

Personal Information

When you place an order, register an account, subscribe to our newsletter, or contact us, we may collect:

Full Name
Mobile Number
Email Address
Billing & Shipping Address
PIN Code
Date of Birth (if provided)
Any information voluntarily submitted through forms or customer support.

Order Information

To process your purchases, we collect information including:

Products purchased
Order history
Transaction details
Shipping preferences
Payment status

Note: Payment details such as card numbers, UPI credentials, or banking information are securely processed by trusted third-party payment gateways. Shivay Ayurveda does not store your complete payment information.

Technical Information

When you browse our website, certain technical information may be collected automatically, including:

IP Address
Browser type
Device information
Operating System
Pages visited
Time spent on the website
Referral source
Cookies and similar technologies

  1. How We Use Your Information

Your information may be used to:

Process and deliver your orders
Verify payments
Provide customer support
Respond to your queries
Improve website functionality and user experience
Personalize your shopping experience
Send order confirmations and shipping updates
Inform you about offers, discounts, and new product launches (only where permitted)
Prevent fraud and unauthorized activities
Comply with legal obligations

  1. Marketing Communications

With your consent, we may send promotional emails, SMS, or WhatsApp messages regarding:

New product launches
Exclusive offers
Discounts
Wellness tips
Seasonal campaigns

You may opt out of promotional communications at any time by using the unsubscribe option or contacting our support team.

  1. Cookies

Our website uses cookies and similar technologies to:

Remember your preferences
Maintain your shopping cart
Improve website performance
Analyse visitor behaviour
Measure marketing effectiveness

You may disable cookies through your browser settings. However, doing so may affect certain website features.

  1. Sharing of Information

We value your privacy and do not sell or rent your personal information.

Your information may be shared only with trusted service providers when necessary, including:

Payment Gateway Providers
Courier & Logistics Partners
Customer Support Platforms
Marketing Service Providers
Technology & Website Hosting Providers

These partners are permitted to use your information only for providing the required services.

We may also disclose information where required by applicable law or legal process.

  1. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

Unauthorized access
Loss
Misuse
Alteration
Disclosure

While we strive to protect your data using industry-standard security practices, no method of internet transmission or electronic storage is completely secure.

  1. Data Retention

We retain your information only for as long as necessary to:

Complete your orders
Provide customer support
Meet legal, accounting, and tax obligations
Resolve disputes
Enforce our agreements

When information is no longer required, it will be securely deleted or anonymized.

  1. Your Rights

Subject to applicable laws, you may request to:

Access your personal information
Update or correct inaccurate information
Delete your account or personal data (where legally permissible)
Withdraw consent for marketing communications
Request details regarding the information we hold about you

Requests may be submitted through our customer support channels.

  1. Third-Party Services

Our website may contain links to third-party websites or use third-party tools.

Shivay Ayurveda is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of those websites before sharing personal information.

  1. Children's Privacy

Our products and services are intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, appropriate steps will be taken to remove it.

  1. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any revisions will become effective immediately upon publication on this page. Continued use of the website after changes are posted constitutes your acceptance of the updated Privacy Policy.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Shivay Ayurveda through the contact details provided on our website.

We will make reasonable efforts to respond to your request within a reasonable timeframe.

  1. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in relation to this Privacy Policy shall be subject to the jurisdiction of the competent courts where Shivay Ayurveda is registered.