Terms & Conditions
Last Updated: August 2026
Welcome to Shivay Ayurveda. These Terms & Conditions ("Terms") govern your access to and use of the Shivay Ayurveda website, products, and services. By accessing or using our website, you agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue using our website.
1. General
Shivay Ayurveda operates an online platform offering Ayurvedic wellness and herbal products. By accessing this website, you confirm that you are legally capable of entering into a binding agreement under the applicable laws of India.
We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website after changes are published constitutes acceptance of the revised Terms.
2. Products & Services
Shivay Ayurveda offers a range of Ayurvedic and herbal products designed to support general wellness and healthy living.
Product images are for illustration purposes only. Due to the use of natural ingredients, the colour, texture, aroma, and appearance of products may vary slightly from batch to batch without affecting product quality.
Product information provided on this website is intended for informational purposes only and should not be considered medical advice.
3. Eligibility
You must be at least 18 years of age or access the website under the supervision of a parent or legal guardian.
By placing an order, you confirm that all information provided is accurate and complete.
4. User Account
You are responsible for maintaining the confidentiality of your account credentials.
All activities carried out using your account shall be your responsibility. Shivay Ayurveda shall not be liable for any unauthorized access resulting from your failure to safeguard your account information.
5. Orders & Acceptance
All orders placed on our website are subject to acceptance and product availability.
We reserve the right to refuse, limit, or cancel any order due to pricing errors, stock unavailability, suspected fraud, or violation of these Terms.
Order confirmation does not constitute final acceptance until your order has been processed and dispatched.
6. Pricing & Payments
All prices displayed on the website are in Indian Rupees (INR) and are inclusive or exclusive of applicable taxes as indicated during checkout.
Payments may be made through secure payment gateways using UPI, Credit Cards, Debit Cards, Net Banking, Wallets, or any other payment methods available on the website.
Shivay Ayurveda is not responsible for delays caused by banks or payment gateway providers during refunds or payment processing.
7. Shipping & Delivery
Orders are processed within the timelines displayed on the website.
Delivery timelines may vary depending on your location, courier services, weather conditions, public holidays, or unforeseen circumstances.
While we strive for timely delivery, Shivay Ayurveda shall not be liable for delays beyond our reasonable control.
8. Returns, Refunds & Cancellations
Orders may be cancelled before dispatch.
Returns are accepted only for products received in damaged, defective, or incorrect condition. Requests must be raised within the specified return period after delivery.
Returned products must be unused, unopened, and in their original packaging.
Refunds, once approved, will be processed through the original payment method within the applicable processing timeline.
Certain products may not be eligible for return due to hygiene, safety, or regulatory reasons.
9. Product Disclaimer
Ayurvedic products may produce different results for different individuals.
Our products are not intended to diagnose, treat, cure, or prevent any disease unless specifically permitted under applicable regulations.
Customers should consult a qualified healthcare professional before using any product, especially during pregnancy, breastfeeding, existing medical conditions, or while taking prescription medication.
10. User Responsibilities
By using this website, you agree not to:
- Provide false or misleading information.
- Use the website for unlawful purposes.
- Attempt unauthorized access to our systems.
- Upload viruses or malicious software.
- Copy, reproduce, or distribute website content without written permission.
- Interfere with the normal operation of the website.
Violation of these Terms may result in suspension or termination of your account.
11. Intellectual Property
All website content, including logos, graphics, product images, text, designs, and trademarks, are the intellectual property of Shivay Ayurveda or its licensors.
No material may be copied, reproduced, distributed, or used for commercial purposes without prior written consent.
12. Privacy
Your use of the website is also governed by our Privacy Policy.
By using this website, you consent to the collection and processing of information as described in our Privacy Policy.
13. Limitation of Liability
To the maximum extent permitted by law, Shivay Ayurveda shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this website or any products purchased through it.
Our total liability shall not exceed the value of the order placed by the customer.
14. Force Majeure
Shivay Ayurveda shall not be responsible for delays or failure in performance caused by events beyond reasonable control, including natural disasters, government actions, strikes, pandemics, transportation disruptions, or technical failures.
15. Governing Law
These Terms shall be governed by the laws of India.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts where Shivay Ayurveda is registered.
16. Contact Us
For any questions regarding these Terms & Conditions, please contact our customer support through the contact details available on the Shivay Ayurveda website.