Return and Exchange Policy

At Shivay Ayurveda, customer satisfaction is our priority. We take great care to ensure that every order is packed securely and delivered in excellent condition. This policy explains the circumstances under which cancellations, returns, replacements, and refunds are accepted.

1. Order Cancellation

  • Orders may be cancelled before they are dispatched from our warehouse.
  • Once an order has been shipped, it cannot be cancelled.
  • If your cancellation request is approved before dispatch, any prepaid amount will be refunded to your original payment method.

2. Return Eligibility

Due to the nature of Ayurvedic and wellness products, we do not accept returns for products that have been opened, used, or partially consumed.

Returns or replacements are accepted only if:

  • You receive a damaged product.
  • You receive the wrong product.
  • The product is defective due to a manufacturing issue.
  • Your order is incomplete or an item is missing.

Any return request must be submitted within 48 hours of delivery.

3. How to Request a Return

To initiate a return or replacement request, please contact our customer support with:

  • Your Order ID
  • Product name
  • A brief description of the issue
  • Clear photographs of the product, packaging, invoice, and shipping label

Our team will review your request and provide further instructions if the claim is approved.

Please do not return any product without receiving confirmation from our customer support team.

4. Replacement Policy

If your request is approved, Shivay Ayurveda will arrange a replacement at no additional cost, subject to product availability.

If the same product is unavailable, we may:

  • Offer a suitable replacement of equal value, or
  • Process a full refund.

Replacement orders are generally dispatched within 3–7 business days after approval.

5. Refund Policy

Refunds are processed only after the returned product has been received (if applicable) and successfully inspected by our quality team.

Approved refunds will be processed as follows:

  • Online Payments: Refunded to the original payment method within 5–7 business days.
  • Cash on Delivery (COD): Refunded via bank transfer after the customer provides valid bank account details. Processing typically takes 5–7 business days after approval.

Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

6. Non-Returnable Products

Returns or refunds will not be accepted in the following situations:

  • Products that have been opened or used.
  • Products returned without original packaging.
  • Products with damaged or missing seals, labels, or packaging caused after delivery.
  • Return requests made after the specified reporting period.
  • Damage caused by improper storage, misuse, or negligence by the customer.
  • Products purchased during clearance or special promotional sales, unless received damaged or incorrect.

7. Damaged or Incorrect Orders

If you receive a damaged, leaking, defective, or incorrect product, please notify us within 48 hours of delivery.

Claims submitted after this period may not be eligible for replacement or refund.

8. Failed Deliveries

If an order cannot be delivered due to an incorrect shipping address, unavailable recipient, or repeated unsuccessful delivery attempts, the shipment may be returned to us.

Additional shipping charges may apply if the customer requests the order to be re-dispatched.

9. Quality Assurance

All products shipped by Shivay Ayurveda undergo quality checks before dispatch. However, if you experience any genuine quality-related issue, we encourage you to contact our support team so we can review and resolve the matter promptly.

10. Policy Updates

Shivay Ayurveda reserves the right to modify or update this Return, Refund & Cancellation Policy at any time without prior notice.

Any changes will become effective immediately upon publication on our website.

11. Contact Us

For any questions regarding returns, refunds, replacements, or cancellations, please contact our customer support through the contact details provided on the Shivay Ayurveda website.

Our team will make every effort to resolve your concern as quickly as possible.