Shipping Policy

At Shivay Ayurveda, we are committed to delivering your orders safely and promptly. This Shipping Policy outlines our order processing, shipping timelines, delivery process, and other important information.

1. Shipping Coverage

Shivay Ayurveda currently delivers products across India through trusted courier and logistics partners.

For any inquiries regarding delivery to your location, please contact our customer support before placing your order.

2. Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During festive seasons, promotional events, or high order volumes, processing may take slightly longer than usual.

3. Delivery Timeline

Estimated delivery time after dispatch:

  • Metro Cities: 3–5 business days
  • Tier 2 & Tier 3 Cities: 4–7 business days
  • Remote & Rural Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on courier availability, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • Any free shipping offers or promotional shipping benefits will be clearly mentioned on the website during the offer period.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation via Email, SMS, or WhatsApp (where applicable), along with a tracking number and courier details.

You can use the tracking link provided to monitor your shipment's status in real time.

6. Delivery Attempts

Our courier partners will generally make multiple delivery attempts.

If delivery cannot be completed due to reasons such as an incorrect address, unavailable recipient, or failure to accept the shipment, the package may be returned to us. Additional shipping charges may apply for re-dispatch.

7. Address Accuracy

Customers are responsible for providing accurate shipping details, including:

  • Full Name
  • Complete Delivery Address
  • Landmark (if applicable)
  • PIN Code
  • Mobile Number

Shivay Ayurveda shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete address information.

8. Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Extreme weather conditions
  • Natural disasters
  • Government restrictions
  • Transport disruptions
  • Courier operational delays
  • Remote serviceable locations

In such cases, we will make reasonable efforts to keep you informed about the status of your shipment.

9. Damaged or Incorrect Deliveries

If you receive:

  • A damaged product
  • A leaking package
  • An incorrect product
  • An incomplete order

Please notify our customer support within 48 hours of delivery.

To help us resolve your request quickly, please share:

  • Your Order ID
  • Clear photographs of the product and packaging
  • A brief description of the issue

Eligible requests will be reviewed in accordance with our Return & Refund Policy.

10. Cash on Delivery (COD)

Cash on Delivery may be available for selected PIN codes.

Shivay Ayurveda reserves the right to enable, disable, or restrict COD services for certain locations or order values without prior notice.

11. International Shipping

Currently, Shivay Ayurveda ships only within India unless otherwise stated on our website.

If international shipping becomes available in the future, the applicable charges, customs duties, taxes, and delivery timelines will be displayed during checkout.

12. Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact our customer support through the contact information available on the Shivay Ayurveda website.

We will make every effort to assist you as quickly as possible.